FAQ

1. Who is Stuff U Sell?
2. Why use Stuff U Sell?
3. Can you collect my stuff and what are the charges?
4. What does Stuff U Sell do with each item?
5. When will I get paid?
6. Which items are best to sell through Stuff U Sell?
7. What does Stuff U Sell charges for its service?
8. What is the relationship between Stuff U Sell and eBay?
9. How do I contact Stuff U Sell?

Q. Who is Stuff U Sell?
A. Stuff U Sell is London & the South-East’s largest eBay consignment seller. We are also known as eBay Trading Assistants. We help sell your unwanted items and realise your assets on eBay. We also use eBay to provide a full outsourcing service to businesses, dealers and manufacturers who wish to sell excess inventory or return items but do not have the time or manpower to do so.

Items for sale are delivered to our warehouse, or collected by us, and we do the rest (research, listing, photography, liaising with buyers, shipping, logistics, customer service, and settlement) - this means great prices, no hassle and complete confidentiality.

Q. Why use Stuff U Sell?

A. Unrivalled Convenience

"You decide what to sell – we do the rest".

With a range of options for getting your items to us – either by dropping them off at our warehouse or arranging a collection for you, plus the fact we handle the entire sales process – we pride ourselves on a service which is super convenient for you, our customers.

Higher Sale Prices

We get you more money because of our:

  • Size: We are eBay “Platinum Power Sellers”, with over 30,000 sold items, and 99+% positive feedback rating. Buyers can be certain that their transactions will go smoothly and they are dealing with a seller who has consistently met & exceeded the requirements established by eBay.
  • Selling strategies: We choose the optimal listing and pricing strategy for your items; be it by Dutch auction, reserve price or Buy It Now/ Best Offer auctions, or with premium listings.
  • Product expertise: Our staff are experts in consumer electronics, designer fashion, antique and modern furniture, cameras, collectables, vintage toys, jewellery etc. They research and write professional listing for your items to make sure they are presented in the best possible light.
  • Professional photography & photo hosting: We place your items on eBay with full colour photos, taken in our studio with professional equipment, to ensure every important detail is captured.
  • Worldwide shipping service: We carefully pack and post items worldwide. On average, 1/3 of our eBay buyers are located outside the UK.
  • Commission structure: Since we take a share of the sale proceeds, your interest is our interest.
  • Confidentiality and Security: You don’t need to disclose your identity or private information on the internet.

Q. Can you collect my stuff and what are the charges?
A. Yes we can!

We can collect from your home, work or storage facility within the M25. Contact us for locations further afield.

Costs for collection depend on where you are, the size of the consignment, and how many people are needed. For a quote, please

Q. What does Stuff U Sell do with each item?
1. Create a customer account and give you a receipt.
2. Research and compose a professional description for the items.
3. Present the items with as many photographs as necessary.
4. Place the items in the most advantageous listing category out of 50,000 eBay selections.
5. Initiate the auctions at an optimised time slot.
6. Answer potential buyers’ questions during the auction period.
7. Communicate with the successful buyer.
8. Collect payment & insure against eBay fraud.
9. Pack and ship the items.
10. Handle returns or complaints; PayPal & credit card disputes.
11. Keep you informed with monthly statements and send you payment by cheque (or via bank transfer) approximately 6-8 weeks after the date of the receipt.

Once we have the items, we will check them against the inventory and prepare the listings. This can take up to 7-10 days. When the listings are live, we'll drop you an email with a link to a page in eBay which has just your auctions on it so that you can follow the bidding. Much of the bidding happens at the last minute on eBay, so please don't be disheartened if it looks as though everything is going for a fiver early on! Once the auctions are closed, we'll send you an update with prices achieved, and then we'll be doing the hard work of chasing the buyers for payment and making sure they receive the items. They have a week to pay and another week to return goods if not satisfied. If anything is unsold, we re-run the auctions. Once we are sure each item is closed, we'll add it all up and send you a detailed breakdown of prices and our fees and a cheque for the balance in the post (or can arrange a direct bank transfer if you prefer).

Q. When Will I Get Paid?
A. On average 6-8 weeks after receipt of your items; after the items have been sold, the return period is closed and each item in a batch is complete. It can take longer for complex batches or items with reserves or returns.

Our default payment method is by cheque but you can request a bank transfer.

Q. Which items are best to sell through Stuff U Sell?
A. Bearing in mind that there are over 50,000 eBay categories, almost any item can be sold, as long as it is not prohibited.

Here is a small sample of what we have sold recently: a Hacker kitchen, Bo-Concept sofas, Ligne Roset furniture, Vivienne Westwood clothing, Gucci sunglasses, Breitling watches, Victorian cast iron radiators, Hulsta wardrobes, Pearl Export drum kits, laptops, flat screens TVs, mobile phones, and industrial equipment.

We are happy to consider whatever you bring in. If we believe that the item is worth more than £30 (re-sale value) we can usually sell it for you.

Please refer to the What Sells section for further details.

Q. What does Stuff U Sell charge for its service?
Please see Costs Page.

Business Sellers - Please see the Business Services page and contact us for our commission rates.

Q. What is the relationship between Stuff U Sell and eBay?
A. Stuff U Sell is a recognised eBay Trading Assistant and eBay Platinum PowerSeller. We have a good working relationship with eBay and use eBay as our preferred platform. Stuff U Sell is not owned by or otherwise associated with eBay.

Q. How do I contact Stuff U Sell?
A. By Freephone: 0800 046 1100
By Email: enquries@stuffusell.co.uk
By Webform
In person: 8 Commercial Way, Abbey Road, Park Royal, London, NW10 7XF *
Opening hours: Monday-Friday 10am-5:30pm.
* We will be able to attend to you more quickly if you email, or call, us to let us know you are coming.