We've sold on eBay for you:
We aim to offer the most professional eBay selling service in the UK. We work on commission so you know we are incentivised to get your items sold for great prices. These terms provide the detail for how we'd like to work with you to do that. If you have any questions at all, please ask.
These Terms will apply to any contract between us for the supply of our Services to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Services. Please note that before placing an order with us you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to use our Services.
We amend these Terms from time to time as detailed in clause 20. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.
We only provide our Services to customers who are based in the United Kingdom.
1. INFORMATION ABOUT US
1.1 We operate the website www.stuffusell.co.uk. We are Cantalis Limited, a company registered in England and Wales under company number 05265217 and with our registered office and main trading address at 8 Commercial Way, Abbey Road, London, NW10 7XF. Our VAT number is GB 945 6283 93.
2. OUR CONTRACT WITH YOU
2.1 You request us to provide our Services by asking us to provide a link to our online inventory form, which you complete and submit online. Your order for our Services (Order) is subject to acceptance by us of your online inventory form in our sole discretion. If we are unable or unwilling to supply our Services to you, we will notify you of this and we will not process your Order.
2.2 These Terms will become binding on you and us when we accept your online inventory form, at which point the Contract will come into existence between us. We will then arrange with you for collection or delivery of the items you wish to sell.
2.3 When we use the words ‘writing’ or ‘written’ in these Terms, this will include email, unless we say otherwise.
3. OUR ROLE AS AGENT
3.1 When you consign your item(s) to us for us to sell via an eBay or other online marketplace auction to the public (Sale), these are known as ‘Item(s)’. Where there are multiple Items, we may group them together, split them up or present them individually in a Sale.
3.2 When we offer an Item for Sale, we act as your agent and we do not disclose your identity during the Sale. This means that you will be responsible for all statements and representations we make about the Item on your behalf. You have to give certain undertakings and warranties about the Item and ensure that the information you give us about the Item is accurate and complete. We have the right to take legal action against you if the information you give us is incorrect or if you do not comply with these Terms. Please see clauses 5 and 6.
3.3 You acknowledge that we may sell the Item via any marketplace (including any marketplace operated by us), save that we will only accept sales at prices equivalent to the prices acceptable on the equivalent eBay offering for your item.
4. PREPARATION FOR SALE
4.1 Details of how Sales work are set out on our ‘How It Works’ page.
4.2 Before we offer an Item for Sale, we have to carry out a visual examination of the Item at our premises at 8 Commercial Way, Abbey Road, London, NW10 7XF (our Premises). Our examinations are carried out by non-specialist members of staff. If you would like a specialist examination, investigation or research into an Item, you should seek the services of an independent third party specialist valuation service.
4.3 You can arrange your own delivery of the Item to our Premises or we can arrange collection for you for a fee – see here.
4.4 For large Items we offer an in situ listing service, where we attend your premises to examine, photograph and prepare details of the Item. In Situ fees will be payable, depending on your location - see here.
4.5 You must notify us prior to delivery of the Item to our Premises of any special requirements relating to the storage of the Item. You may be required to pay additional costs for such special requirements and if you fail to do so, we may reject your Item and require you to collect it from us at your cost.
5. YOUR WARRANTIES ABOUT THE ITEM
5.1 As we will be selling the Item on your behalf as your agent we require certain undertakings from you. You therefore warrant and undertake that the following statements are true:
(a) where you are an individual, you are at least 18 years of age;
(b) you are the owner of the Item or (if you are not the owner) you have the owner’s authority to sell the Item;
(c) if you are not a consumer, that you have authority to bind any business on whose behalf you use our Services;
(d) the Item is sold with full rights of ownership and there are no charges, liens, third party claims or other matters which affect the ownership of the Item;
(e) you are legally entitled to sell the Item;
(f) it is legal to sell the Item in the United Kingdom;
(g) you have complied with all legal requirements relating to the Item, such as in relation to import or export duties or taxes;
(h) you have provided us with complete and accurate information about the Item about which you are aware, or reasonably ought to be aware, including drawing to our attention details of any faults, imperfections, malfunctions, damage or other limitations (whether or not such issues might be readily apparent);
(i) the Item is not a forgery or other imitation intended to deceive as to authorship, attribution, authenticity, date, age, provenance, source or composition or in respect of any description applied to the Item;
(j) there are no restrictions affecting the Item or our rights to photograph it and produce Details relating to it;
(k) there are no other matters of which we should be made aware which might affect our decision to provide Services to you; and
(l) the Item complies with eBay’s selling policies.
6. YOUR INDEMNITIES TO US
6.1 You agree to indemnify us in full against all losses, claims, costs and expenses incurred by us arising from:
(a) any breach of the warranties given by you in clause 5;
(b) any breach of these Terms by you;
(c) any injury, loss or damage caused to any person by you or your Item;
(d) your fraud (which includes any participation by you or persons connected to you in any activity which results in artificial bidding, such as where you or someone you know place a bid on your Item to affect the Sale); or
(e) any misdescription, error or omission in any Details provided or verified by you.
7.1 When we examine the Item we may (but are not obliged to) give an opinion as to the likely range of sale price achievable for it at Sale (Estimate). An Estimate is only an expression of our opinion. It is not an estimate of value, warranty or representation of fact. Since Items often sell for more and less than we expect, you must not rely on an Estimate as to the actual selling price or value which may be achieved. Your Item may not sell at all.
7.2 Our service for providing an Estimate is free of charge. In providing an Estimate, we owe you no duty other than to be honest in relation to any comments we make. We may revise any Estimate in our sole discretion.
8. PREPARATION FOR SALE
8.1 We will prepare details about the Item for the Sale (Details) using information that you have provided to us and based on a cursory visual inspection of the Item by a non-expert. We cannot test functionality or suitability of any Item and you must tell us if it does not work or if it is defective in any way.
8.2 Once the Item is listed for Sale, we will provide you with a link to the Details and you must notify us within 7 days of notification if you believe that the Details are deficient in any way. If we do not hear from you within that 7 day period, you are deemed to have accepted the Details as being correct and complete.
8.3 If you are selling an Item in the course of any trade, profession or business, the Details used will be the information you give us about the Item.
8.4 Once the Contract is made between us, you may not offer the Item for sale yourself or via any other forum without our consent.
8.5 The Details may, at our discretion, include photographs. All rights in the photographs are owned or licensed to us and you may not use the photographs other than where we are providing Services.
8.6 Where we have agreed to offer an Item for Sale, please note that we do not give you any warranty that the Item will sell for a particular price or that it will sell at all. You acknowledge that we have total discretion in determining the price at which the Item is offered for Sale, subject to any Reserve agreed with you (see clause 10.2).
9. OUR RIGHT TO REFUSE TO SELL
9.1 We may refuse to sell any Item if we have reasonable cause to believe that you have no right to sell the Item or you are in breach of any of the warranties and undertakings set out in clause 5. In such circumstances we will notify you accordingly, but you will remain liable to pay us our listing fee (if the Item has been listed for Sale) and the costs of returning the Item to you if you do not collect it from us (see clause 9.3).
9.2 We reserve the right to cancel the Contract between us in respect of any or all Item(s) when we examine such Item(s) at our Premises or at your location (where there is an in situ visit) if we do not feel that an Item is suitable for Sale, in our sole discretion. Reasons for rejecting an Item include where an Item is illegal, not suitable for a Sale (for example safety critical items like crash helmets or child car seats), not authenticated or where the provenance is unclear, despite our further queries. This list of reasons is not exhaustive. We may also reject an Item if our average Estimate is less than £25. If we cancel the Contract in this way, we will notify you accordingly by email.
9.3 Where we reject an Item for Sale under the provisions of clause 9.1 or 9.2, if the Item weighs less than 25kg, we will return it to you free of charge (or you can collect if from our Premises within 7 days). If the Item weighs more than 25kg, you will be required to collect the rejected Item from us or we can arrange for it to be delivered back to you at your cost, payable in advance. If you do not collect a rejected item or pay for delivery charge back to you when required to do so, we shall be entitled to charge you a storage fee.
9.4 Please see our guidance as to what we sell
9.5 Before removing any Item from our Premises you must pay us all sums you owe us and we have the right to retain the Item until you do so. In legal terms this means that we have a ‘lien’ over your Item.
10. RESERVES AND BIDDING
10.1 Each Item is offered for Sale subject to the Sale provider’s terms and conditions of sale. We will send you a link to the live Sale pages so that you can see the progress of the Sale.
10.2 Each Item will be offered for sale without a minimum sales price (Reserve) unless we have agreed a Reserve with you and our Reserve fee has been paid. Our Reserve fee of £25 is payable in advance prior to the Item being listed for Sale with a Reserve. If an Item does not sell at the Reserve, we may (in our absolute discretion), reoffer the Item at the same or a lower Reserve or withdraw the Item and reoffer it without a Reserve.
10.3 You authorise us to accept bids and offers and to sell the Item at Sale on your behalf in our sole discretion (provided that the Sale price is no less than any Reserve). You also authorise us to refuse a bid or offer, if such refusal is reasonable for the protection of your interests and ours.
10.4 You acknowledge that a Sale is struck at the fair market price which is based on the willingness of buyers to pay that price and that we have no influence over them.
11. UNSOLD ITEMS
11.1 You acknowledge that where an Item is not sold at a particular Sale, it will be automatically relisted weekly at no extra charge and offered for Sale at a lower (or higher) price, determined in our sole discretion where you have not set a Reserve. You acknowledge that the fair market price for that Item is capped by the unmet offer price or opening bid of the failed Sale.
11.2 You acknowledge that we continue to offer the Item for Sale until such time as it is sold, using such pricing structure as we determine. The price at which an Item is offered might be increased or decreased. All prices will be visible to you at all time through an online link provided to you. If the Item remains unsold at a price of 99 pence despite our multiple efforts to sell at a higher price we deem that Item unsaleable and you agree that we shall be entitled to buy the Item from you for the nominal sum of 99 pence.
12. SALE PROCEEDS
12.1 Once an Item has sold, we process payment, pack and ship the Item and manage any buyer complaints and returns.
12.2 You acknowledge that ownership of the Item will pass from you to the buyer on receipt by the marketplace provider of the sale proceeds from the buyer (Sale Proceeds). You authorise us to release the Item to the buyer and to transfer ownership to the buyer once we have been paid the Sale Proceeds.
13. OUR FEES
13.1 Our fees for the Services will be set out in our ‘What it Costs’ price list in force at the time we confirm your Order. Our fees may change at any time, but price changes will not affect Orders that we have confirmed with you.
13.2 Our fees are made up of Commission and Transaction Costs as detailed in our ‘What it Costs’ page.
13.3 Our Commission is subject always to a minimum fee of £25 per Item. Please note, therefore, that where the Sale Proceeds are £25 or less, you will not be due any payment for that Item, given that our minimum Commission fee is £25. You will remain liable to pay our Commission and Transaction Costs, regardless of the level of the Sale Proceeds. The obligation to pay our Commission is triggered if you withdraw an Item.
13.4 Our fees include VAT. If, however, the rate of VAT changes between the date of the Order and the date of delivery or performance of the Services, we will adjust the rate of VAT that you pay, unless you have already paid our fees for the Services in full before the change in the rate of VAT takes effect.
13.5 As your agent, we wish to be transparent about any sums, profits or other benefits from third parties which we may receive as a result of providing the Services to you. These additional sums may include discounts for bulk charges (including for postage), premium postage rates charged to buyers, offers, incentives and other benefits from our suppliers, who may give us preferential business rates. We have simplified our transaction costs, which may result in higher/lower fees being passed on to you than the actual fees which are charged to us. Where we conduct the Sale ourselves, we may benefit from our own marketplace fee, which will be half the marketplace fees which eBay would have charged if the Item had been sold via eBay.
13.6 Where we, our employees, directors, partners or other related parties wish to purchase an Item from you ourselves, this will either be suggested to you following an unsuccessful public Sale (where the offer to buy will be at the final price at which the item was listed at such Sale) or by writing to you with an offer to buy at a particular price and seeking your agreement to sell at that price.
13.7 In the event that we are owed any fees by you, we reserve the right to charge you interest at the annual rate of 5% per annum above the base rate of the Bank of England from time to time, calculated on a daily basis from the due date until the actual date of payment, whether before or after any judgment. In addition, or as an alternative to charging you interest, we reserve the right to suspend our provision of Services to you until we have been paid in full.
14. PAYING YOUR PROCEEDS
14.1 After the Item has sold, we will take payment for it, pack and ship the Item to the buyer and manage any buyer complaints and returns.
14.2 Please note that the buyer has a period in which to reject the Item being 14 days after ‘verified receipt’, being the earlier of the following dates: when the buyer collects the Item; when we deliver the Item to the buyer; when the buyer confirms receipt of the Item; or the delivery date confirmed by the delivery service we use. If the Item is sold with a manufacturer’s warranty, the Item may be returned during that warranty period.
14.3 If the buyer is entitled to reject the Item after the 14 day period for any reason, we will offer the buyer either a full refund and be required to return the Item to us or a partial refund and the buyer keeps the Item. We would be entitled to request reimbursement from you of any refund and postage charge paid by us. You acknowledge that you would be liable to the buyer for such reimbursement and postage costs if you had sold the Item direct to the buyer yourself.
14.4 We will owe to you an amount equal to the Sales Proceeds less our Fees on the date when the buyer's right to reject the item expires. This amount is known as Your Proceeds.
14.5 Where you have more than one Item consigned to us, we will calculate an amount of Your Proceeds to withhold to cover our minimum commission on your unsold items. The remainder is known as Your Payable Proceeds.
14.6 We will pay you Your Payable Proceeds to you by cheque to the address you have given us on our first cheque-run after all you request payment or after the buyer’s returns period referred to in clause 14.2 has expired for your last Item consigned to us to sell. We reserve the right to pay you by direct bank transfer in our sole discretion. We may also make payments by PayPal on a case by case basis.
14.7 If before Your Proceeds have been paid to you the buyer of the Item or any other person makes a claim against you or us in relation to the Item (Claim), we may retain payment of Your Payable Proceeds until the Claim has been resolved. In the event that there is a Claim, we may further deduct from Your Proceeds all legal and other costs and expenses incurred by us in dealing with the Claim. In the event that Your Proceeds are insufficient are to deal with our costs and expenses incurred in dealing with the Claim, you will pay us any shortfall immediately upon demand.
14.8 If a Claim is received after we have paid you Your Payable Proceeds, you agree to reimburse us on demand for all our legal and other cost and expenses incurred by us in dealing with the Claim.
14.9 If it becomes apparent that the Item is subject to a Claim, we may, in our sole discretion, deal with the Item which we reasonably believe protects our legitimate interests and the other party(ies) involved.
15. OUR LIABILITY TO YOU
15.1 Unless otherwise agreed by us in writing, we shall take all reasonable steps to safeguard the Item whilst it is our possession or control. We shall not, however, be responsible for any damage to the Item caused by changes in atmospheric pressure or humidity, infestations or any Events Outside Our Control (see clause 21).
15.2 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability where it is not possible at law for us to limit or exclude our liability.
15.3 Subject to clause 15.1 and clause 15.4, we accept liability for any damage, loss, destruction to or of the Item whilst it is our custody and your Item will be subject to our insurance cover. We can provide details of our insurance cover upon request and you may arrange for your own insurance cover where you see fit.
15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to (i) (before the Item is listed for Sale), the average selling price on eBay of comparable goods to the Item in the last 90 days less any fees or VAT which would have been payable if the Item had been sold at that average price; (ii) (if the Item is listed for Sale but unsold) the last listed price for Sale at which the Item did not sell; or (iii) (if the Item has been sold but before ownership has passed to the buyer), a sum equivalent to Your Proceeds.
16. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 16 only applies if you are a consumer.
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a Contract. Our liability to you in this respect is set out in clause 15.4.
16.2 We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. OUR LIABILITY IF YOU ARE A BUSINESS
This clause 17 only applies if you are a business customer.
17.1 Our liability to you is set out in clause 15.4.
17.2 We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
17.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.
17.4 If you are selling an Item in the course of your trade, business or profession, we shall be entitled to rely on any description of the Item given by you when we compile any Estimate or Details.
17.5 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
17.6 You acknowledge that in entering into a Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
17.7 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
18. USE OF OUR SITE
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
19. HOW WE USE YOUR PERSONAL INFORMATION
20. OUR RIGHT TO VARY THESE TERMS
20.1 We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated and which Terms were changed.
20.2 Every time you order Services from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
20.3 We may revise these Terms as they apply to your Order from time to time to reflect changes in relevant laws and regulatory requirements.
20.4 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Services or just the Services you have yet to receive. If you opt to cancel, we will arrange a full refund of the price you have paid for Services you have not received.
20.5 If you are a consumer, we are under a legal duty to supply Services that are in conformity with this Contract. As a consumer, you have legal rights in relation to Services that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
21. EVENTS OUTSIDE OUR CONTROL
21.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 21.2.
21.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, theft, or failure of public or private telecommunications networks, suspension of any third party online marketplace, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
21.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you;
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over; and
(c) you may terminate the Contract under the provisions of clause 22.7(b)(iv).
22. YOUR CANCELLATION RIGHTS
22.1 If you are a consumer (an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession), you have the right to cancel the Contract within 14 days of formation without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the Contract (see clause 2.2).
22.2 To exercise the right to cancel, you must inform us (by emailing us at firstname.lastname@example.org or by post to 8 Commercial Way, Abbey Road, London NW10 7XF) of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post, or email). You may use the model cancellation form available on our website, but it is not obligatory.
22.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
22.4 If you cancel the Contract, we will reimburse to you all payments received from you for Services which you have paid for but not received. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
22.5 If you requested to begin the performance of Services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this Contract.
22.6 PLEASE NOTE THAT YOU WILL NOT BE ABLE TO CANCEL THE CONTRACT IF WE HAVE ALREADY SOLD THE ITEM AT SALE PRIOR TO RECEIVING YOUR NOTICE OF CANCELLATION.
22.7 Once we have begun to provide the Services to you:
(a) you may cancel the Contract at any time before we have committed to sell an Item to a buyer by notifying us in writing. Any advance payment you have made for Services that have not been provided will be refunded to you. We do, however, reserve the right to charge you a withdrawal fee equivalent to our minimum Commission fee;
(b) unless we have already committed to sell an Item to a buyer, you may cancel the Contract with immediate effect by giving us written notice if:
(i) we break the Contract in any material way and we do not correct or fix the situation within 28 days of you asking us to in writing (where the situation is capable of remedy);
(ii) we go into liquidation or a receiver or an administrator is appointed over our assets;
(iii) we change these Terms under clause 20.3 to your material disadvantage;
(iv) we are affected by an Event Outside Our Control which has continued for more than 30 days.
If you opt to cancel under clause (b), we will refund any fees you have already paid for Services which you have not received.
23. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
23.1 If we have to cancel an Order before or after the Services start due to an Event Outside Our Control we will promptly contact you. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
23.2 Unless we have already committed to sell your Item to a buyer, we may cancel the contract for Services at any time with immediate effect by giving you written notice if:
(a) we wish to do so in our sole discretion and if you are not at fault, we will return the Item to you free of charge and refund to you any payments you have made for Services that have not been provided to you;
(b) you do not pay us our fees when you are supposed to. This does not affect our right to charge you interest under clause 13.6; or
(c) you break the Contract in any other way and you do not correct or fix the situation within 7 days of us asking you to in writing (where the situation is remediable).
23.3 If we cancel the Contract under clause 23.2(b) or clause 23.2(c) because you are at fault, you are still liable to pay our fees for Services we have provided, including our listing fee and the costs of returning any Item to you or for our storage fees.
24. COMMUNICATIONS BETWEEN US
24.1 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team on 0800 046 1100 or by emailing us at email@example.com.
24.2 If you wish to contact us in writing, you can send this to us by email, by hand, or by pre-paid post to Cantalis Limited trading as StuffUSell at 8 Commercial Way, Abbey Road, London NW10 7XF or by email to firstname.lastname@example.org. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by email, by hand, or by pre-paid post to the address you provide to us when you place your Order.
24.3 In the unlikely event that there is any problem with our Services please contact us and tell us as soon as reasonably possible. Please give us a reasonable opportunity to remedy any problems. We will use every effort to remedy the problem (if it can be remedied) as soon as reasonably practicable. Further information about our complaints handling procedure are available here.
24.4 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by email, one business day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
25. OTHER IMPORTANT TERMS
25.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting this on our website.
25.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
25.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
25.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
25.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
25.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
These terms last updated 31st May 2016 and apply to all orders submitted after this date