Frequently Asked Questions

We've rounded up some questions that other sellers have asked

Question: Who is this service for?
Answer: This service is for anyone who has good quality items to sell online - we've worked with celebrities, businesses, fashion designers, journalists and people from all walks of life -- all that we ask are that your items are in good condition and saleable for over £25. Our biggest sellers are fashion, electronics and collectibles, but we love a challenge: drop us a note if you aren't sure if your item will sell.
Question: How does it work?
Answer: It's simple - just use our free courier labels to send us your stuff and we'll do the rest. We will assess your items, determine the listing price, preparing listing description and details for you including taking nice pictures and arrange for delivery of the items to buyers once a purchase is made - all hassle free for you.
Question: Is there a fee?
Answer: See our 'Fees' page for full details. The following fees apply for services provided by Stuff U Sell:

Commission charges for sold items on eBay
  • 1/3 of the final sales price on eBay.
Transaction Fees for Sales
Representing the actual costs incurred if you had sold it yourself plus VAT. Where buyers are refunded, transaction fees are not refunded but there is no charge made for refund and return costs.

  • Marketplace fees: For items sold on eBay, 12% capped at £300 per item. For items sold off eBay, half this amount.
  • Payment charges: 24p + 4.08% when the buyer pays by Paypal or Credit card. Otherwise free of charge.
  • Shipping charges: All items are offered with a "free-shipping" option. This costs £5 for items upto 2kg and under 1m long; £10 for items between 2kg and 20kg and under 1m and £25 for all other items.
Withdrawal fees
  • £25 per item. We charge a withdrawal fee of £25 (inclusive of postage) for withdrawal of each item which has already been listed. Withdrawal will only be possible if no sales has yet been agreed with a buyer.
Question: How do I send items to Stuff U Sell?
Answer:
  • We offer a free courier label to send your item in from local parcel shops all over the UK. You must have acceptable items (see 'What won't be accepted'). You can have free labels for upto 5 boxes, each with a maximum weight of 10kg, maximum size 60cm x 50cm x 50cm.
  • Send In. If you prefer to send the items in yourself, then you may do this at your own expense. You will find the appropriate address label in your account area.
Question: What should I note before I request for collection or arrange for dispatch of the Items?
Answer:
  • Check that your items do not constitute an unacceptable item (See 'What won't be accepted').
  • Check that you have the free courier label attached to your box.
  • Ensure that the box you use is not larger than 60cm x 50cm x 50cm and not heavier than 10kg for the free courier label.
  • Note Fees for the programme. In particular, once you send in items and wish to withdraw any of the items that remain unsold, there will be a withdrawal fee of £25 per item (inclusive of postage) if the item is already listed on eBay.
  • You need to pack your items according to the carrier guidelines.
Question: How many items can I send to Stuff U Sell?
Answer: You can put in as many items in a box as you wish as long as the box is under 10kg and (60cm x 50cm x 50cm) requirements. Will the items be insured in the course of collection by Stuff U Sell? Yes, items are insured upto a maximum of £50 per box but only if packed according to the carrier guidelines.
Question: What will happen after my boxes are collected or received?
Answer: After Stuff U Sell receives your boxes, they will look at your items and assess whether the items are acceptable for the programme. If there are items within your box that are not accepted, Stuff U Sell will send you an email informing you the goods that are rejected. We offer a service to dispose of these free of charge, which you may elect within 7 days. Otherwise they will be returned to you free of charge, provided they will fit in a box box 60x50x50cm and weigh less than 25kg - otherwise this return will be charged at cost.
Question: After my items are collected or sent, how long does it take to be listed on eBay, what is the duration of listings?
Answer: Each listing takes time to prepare and we deal with all customers in order. The service is extremely popular and we usually see a period of 2-4 weeks for items to go live on eBay, and this may be longer at busy periods
Question: How long will my items be on eBay?
Answer: Stuff U Sell will try to re-list the items accepted to the programme for as long as possible and until it sells. However, if despite our multiple efforts to sell at a higher price your item is offered for 99p and is still not sold, Stuff U Sell will deem the item as unsellable and will have the right to pay you a nominal sum of 99p to purchase the item and close the item off, such right to be exercised without further notice to you.
Question: How are my items priced?
Answer: Stuff U Sell will research items like yours on eBay, look at similar items that sold within the last 90 days, and price items according to this research and their experience. You may also suggest an auction opening price for any of your items. Please note however that the listing price you suggest will only be used as the initial opening price when the listing is first created. After 7 days, if the item is not sold, Stuff U Sell will review the price and will adjust the pricing (including reducing the price) based on their own research, experience and their impression of the then market demand and condition.
Question: Can I track the listing of my items?
Answer: If your items are listed on eBay, you'll get a confirmation email with a link to the listings.
Question: When do I get paid?
Answer:When an item sells we deduct the transaction fees and commssion as details on the fees page and add the amount to your account balance. Once the buyer's returns window is closed then we consider that portion of the balance "cleared". You may request payment of your cleared balance once that amount is over £50 or all your items are cleared. Payments are issued every fortnight and are made by way of a cheque payable to you and issued by Stuff U Sell which will be sent to your registered address.
Question: What happens if an item doesn't sell after it is on eBay?
Answer: Stuff U Sell will re-list your item until it is sold or until such time as Stuff U Sell may deem the item unsellable. Stuff U Sell considers your item unsellable if the item has been listed and offered for sale on eBay at an auction start price 99p and still remains unsold, in which case Stuff U Sell will have the right to purchase the item from you at a nominal sum of 99p. If you wish to withdraw an item from the programme after an item has been listed and remains unsold on eBay, you can contact Stuff U Sell at stuffusell@stuffusell.co.uk. Return of the item will be subject to a withdrawal fee of GBP 25 per item.
Question: What happens if the item is sold to a buyer and the buyer wants to return the item?
Answer: A buyer who is a consumer has a cool-off period. The buyer can choose to reject an item and request for a refund (whether or not the item is faulty). If the Item is sold with a manufacturer's warranty, the sold item may be returned during that warranty period. If a buyer is entitled to reject the sold item for any other reason (for example, if the Item is faulty or damaged), Stuff U Sell will deal with and resolve the issue on your behalf including either to offer the buyer a full refund and the item be returned to Stuff U Sell, or to offer a partial refund in which case the buyer keeps the item. In such cases, in addition to the refund, you will also have to bear the postage costs for the buyer's return of the faulty or damaged item.
Question: What condition should my items be in?
Answer: Your items must be in good condition, must be in working order and contain any and all accessories that are necessary to use the item.
Question: What sells well?
Answer:
  • Electronics like cameras, smart phones, tablets and laptops
  • Antiques & collectibles like early-issue comics, rare baseball cards, vintage toys
  • Musical instruments like violins, trumpets, flutes, and guitars
  • New and good condition designer clothing, shoes and handbags
  • Sporting goods and accessories like golf clubs, baseball bats, tennis rackets
  • High-end kitchen appliances like blenders and mixers
See what won't be accepted.
Question: What won't be accepted?
Answer: In general, we do not accept:
  • Items that are bulky (above 25kg / 60x50x50cm and/or difficult to ship (so no furniture, surfboards, etc)
  • Items in poor condition (torn, stained, broken, smelly, not working, missing accessories)
  • Fragile items that could break in transit (china, vases, mirrors, paintings)
  • High value items that cannot be authenticated (jewellry, art, watches)
  • Items that are unlikely to sell for more than £25
  • Items that require a license or code (subscriptions, computer games, software)
  • Items prohibited or restricted for sale on eBay
  • Items that are not accepted under carrier terms and conditions. See example of some carrier restricted goods.
Question: What happens if I sent an item that cannot be listed?
Answer: If there are items within your box that are not accepted, Stuff U Sell will send you an email informing you the goods that are rejected. If you wish to use the free disposal service, then please send a message back within 7 days. Otherwise they will be returned to you free of charge.
Question: Can I request for return of my items at any time?
Answer:
  • You may request a return provided we have not committed to a sale with a buyer.
  • For items that are accepted but not yet sold, you will need to pay for a withdrawal fee of £25 per item as the return and handling cost. Please note that you cannot withdraw an item that is already subject to a firm bid or agreed sale from an eBay buyer.
Question: I would like to enquire about the status of the item and the programme in general, who should I contact?
Answer:Please see the online update on your account page. If you have further questions, Stuff U Sell will always be happy to help you with your enquiries, please contact Stuff U Sell via email at stuffusell@stuffusell.co.uk
Question: I want to go back to change or update my inventory form, how can I do that?
Answer: Please check your emails from Stuff U Sell and click on the "YOUR ORDER" link within it. You may change such information at any time that your items have not yet been received by Stuff U Sell.
Question: How can I make a payment to Stuff U Sell?
Answer:You can pay by card, BACS, Paypal or cash in person. You can send an email to Stuff U Sell at stuffusell@stuffusell.co.uk and we shall advise further on the payment process.
Question: Will the items be insured in the course of collection?
Answer:Yes boxes are insured for £50 but please remember to pack according to the carrier guidelines.